Guides / Twinele Answers

Shipping by distance, and a service charge of 0.5% of the product price capped at ৳20.00. Nothing else. The full total is shown before you confirm.

Not when you place the order — that is a request the seller has to accept. With cash on delivery you pay the rider at the door.

While the order is still waiting on the seller, yes. Once it has been accepted and collected it depends how far it has got; ask through the order, where the seller and your rider can both see the thread.

It ends there and costs you nothing. You are told, with the reason they gave.

Your rider photographs the hand-over, and the seller is not paid until you confirm you have it. If what arrived is wrong, do not confirm — raise it first.

None, on any plan. You pay for listing capacity: free up to 3 products, then paid plans raise the cap and change nothing else.

Every listing is reviewed by an admin before it goes live. If it was sent back you will find the reason on it in My Products — the commonest one is a manufacturer’s stock photo instead of the actual item.

Within 3 business days of a delivery completing, to bKash, Nagad or a bank account. A completed delivery means the buyer confirmed they have it.

No. Order is decided by seller level and distance from the buyer. Plans buy listing capacity, not position, and your level is graded from completed orders and buyer ratings.

Go online, and requests are offered outward from the pickup point so the nearest rider sees them first. The fee and your take-home are both on the card before you accept.

No. There is no acceptance score, and declining costs you nothing.

Cash on a COD order is Twinele’s until you deposit it, and it is due within 24 hours. Holding it past that suspends your account.